Orders & Shipping
How long will it take to receive my order?
Orders are processed in the order that they are received (first-in, first-out) based on availability of product. Most orders leave our facility within within 5 business days. All domestic orders will be shipped via UPS Ground. Please indicate if you would like your shipment expedited via 3-day, 2nd day, or next day. All shipments originate in Santa Ana, California.
What is the cost of shipping?
The cost of shipping is determined by the weight of the package. The cost then varies depending on the size of the order and the method of shipping you choose. When ordering from envelopments.com, you can see estimated shipping costs for your order based on the shipping method you choose.
What payment methods do you accept?
Envelopments accepts Visa, Mastercard, American Express and Discover. If you are not a resident of California, there is no sales tax applied to your order. California residents will be charged the appropriate local sales tax.
How will I know the status of my order?
You will receive automated messages via email once your order is in the system being processed and again when it has been packed for UPS. Your shipment notification will include a copy of the invoice and shipment tracking information.
What if I want to change or cancel my order?
Once you place your order online it is in our system right away and being processed. If you need to cancel an order or change it, contact our customer service department ASAP at 800-335-3536. Because of the nature of custom invitations, we are unable to guarantee returns or cancellations for customized items. Therefore, it is important that you thoroughly review your order before submission.
What do I do if I have a problem with my order?
Please contact our Customer Service Department within 5 days of receipt regarding any errors or other problems with your order. We will do whatever we can to rectify any errors that we have made. Customer service can be reached at 800-335-3536.
What do I do if I need to return product?
To receive credit for a return, you must have an Envelopments Return Merchandise (RA) number. Please contact our customer service department to receive your RA number. All returns are subject, but not limited to, processing and 15% restocking fees. Because of the nature of custom invitations, we are unable to guarantee any order cancellations and are unable to allow returns on custom items. Therefore, it is important that you thoroughly review your order before submission. We have a 90 day window for returns from time of receipt. Please note that anything that you have cut or manufactured is not returnable, e.g. cut card stock and paper, die-cut shapes, and printed products.
Why is there a fee for custom cutting?
If you've ever cut down card stock yourself, you know the importance of having it straight and exact—that and saving the time is well worth the $3.00 custom cut fee to have it cut on our machines by our experts.
Shipping to International Destinations
International destinations receive product by UPS and packages are subject to the terms, conditions, duties and taxes of the receiving country. Envelopments is not responsible for these additional fees. All international sales are final; refused packages cannot be returned and we will not issue credit.
Envelopments will not be liable for damages or losses sustained during the delivery of your order. Customers will be charged a service fee and freight for: any refused package; undeliverable packages due to incomplete address, no signature on file, or no recipient at the ship-to address; re-shipment of packages that are returned to us.